Privacy Policy

Updated 08/04/2024

This privacy notice is a public declaration of how Avon Pharmacy applies the Data Protection Principles & Rights afforded to individuals by the GDPR, to the personal data that we process.
Avon Pharmacy is committed to complying with the 6 principles relating to the processing of personal data under the GDPR in all that we do. These principles are:
1. Lawfulness, fairness & transparency
2. Purpose limitation
3. Data minimisation
4. Accuracy
5. Storage limitation
6. Integrity and confidentiality

We at Avon Pharmacy process your personal data, which includes your name, contact details, prescription medicines and data from other pharmacy and health care services we provide to you (including, for example, pharmacy medicines, medicine use reviews, flu vaccinations and stop smoking services) for the purposes of:

Your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS;

Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,

Management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold about you, generally without charge. You may seek to correct any inaccurate information.

We process your personal data in the performance of a task in the public interest, for the provision of healthcare and treatment and the management of healthcare systems. A pharmacist is responsible for the confidentiality of your information. You may object to us holding your information. You may also lodge a complaint with the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please ask if you want more information.

We may also collect, store and use the following kinds of personal information:
Information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation;
Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

You may choose to opt out of the NHS using your data for planning and research purposes – details are obtained by:
visiting the nhs.uk/yournhsdatamatters website portal; using the NHS App; or

• writing by post using the instructions at the web  link above; or by

• calling the NHS Digital contact centre - 0300 303 5678 (open workdays Monday-Friday, 9am-5pm).

Security of your personal information
All personal data stored and processed by Avon Pharmacy is securely hosted within the UK.
Avon Pharmacy takes information security extremely seriously. Investment has been made in all of our systems to create the most secure environment possible.
We continue to take all reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers.
All electronic transactions you make to or receive from us will be encrypted.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to our systems).
Avon Pharmacy will never process your personal information without your explicit consent and engagement in the process. 
We do not store your credit or debit card details.
All online payments are process securely by SagePay.

Our Data Protection Officer is Joy Wilkes info@avonpharm.co.uk